Consumer Duty Statement
At Capital FinServ, we are committed to providing transparent and fair financial solutions to consumers in the United Kingdom. As a Financial Conduct Authority (FCA) regulated entity, we uphold the highest standards of integrity and professionalism in our operations. Our mission is to empower individuals with responsible financial choices that enhance their financial well-being.
Our Commitment to You
1. Fairness and Transparency
We are dedicated to providing you with financial products and services that are clear, straightforward, and free from hidden fees or deceptive practices. We believe that you deserve to have a complete understanding of your financial options.
2. Responsible Lending
We adhere to responsible lending practices to ensure that our financial solutions are affordable and suitable for your circumstances. We conduct thorough affordability assessments to help you avoid overextending your finances.
3. Customer-Centric Approach
Your satisfaction and financial well-being are our top priorities. We strive to provide excellent customer service and are readily available to assist you with any questions or concerns you may have.
4. Data Privacy and Security
We take the security and privacy of your personal and financial information seriously. Rest assured that your data is protected in accordance with all relevant data protection regulations.
Your Rights and Responsibilities
As a consumer, you have certain rights and responsibilities when engaging with Capital FinServ
Rights
1. The right to receive clear and concise information about our products and services.
2. The right to make informed financial decisions based on your needs and preferences.
3. The right to fair and transparent terms. and conditions.
4. The right to access and correct your personal information in accordance with data protection laws.
Responsibilities
1. Provide accurate and complete information when applying for our services.
2. Read and understand the terms and conditions of our financial products.
3. Make payments on time and in accordance with your agreement.
4. Notify us promptly of any changes in your financial circumstances that may affect your ability to meet your obligations.
Contact Us
If you have any questions or concerns about our services, please do not hesitate to contact our dedicated customer support team. We are here to assist you in every step of your financial journey.
Capital FinServ Limited T/a Capital4business is authorized and regulated by the Financial Conduct Authority (FCA) and is registered with the Information Commissioner's Office (ICO) for data protection compliance.